Support

How to un-cancel a subscription

Cancelled subscriptions can’t be reactivated from the WordPress admin area. There’s potential to go against the customer’s wishes, for one thing (assuming they cancelled it themselves). Another is that for gateways which aren’t tokenized, such as PayPal Standard, the cancellation of the subscription happens immediately in PayPal, and the ‘pending-cancel’ status is only relevant in […]

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Out-of-Date Version Juggling for Subscriptions & WooCommerce 🃏

To upgrade from really out-of-date versions of Subscriptions & WooCommerce is hard. WooCommerce often breaks backward compatibility, meaning you need to juggle versions. Below is an upgrade path to go from Subscriptions version 1.4.2 and WooCommerce 2.0.n to WooCommerce 3.0.n and Subscriptions 2.2.n. Subscriptions 1.4.2 -> 1.4.7 (full compatibility with WC 2.1) WooCommerce 2.0.x -> […]

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Customise strings in Subscriptions without code

There is a free plugin called Say What that allows store owners to: alter strings on your site without editing WordPress core, or plugin code Seems pretty handy for those occasional requests we get for “How to make X say Y?“. Although it’s obviously not future proof… Mentioned in Ticket 484278.

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Blank WooCommerce PayPal Debug Log

When trying to view the WooCommerce PayPal debug logs through the dashboard log viewer you will sometimes just get a blank file. 😢 This usually just means that the log file is too large to be displayed. If you have access to the host via SFTP or SSH you can just grab the file directly […]

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